How Apple Saved Barnes & Noble. Probably.
Happy blackout anniversary! Where were you when the lights went out? We’re sending out a series of alerts this week and next that look at the state of e-books, authorship and publishing to mark the one-year anniversary of the Great Blackout, when Amazon attempted to protect its near complete dominance of the rapidly growing e-book market through a stunning, punitive act against a publisher that dared to challenge its terms. (To see our account of this showdown as it happened — posted last Groundhog Day — go to “The Right Battle at the Right Time.”)
It was one year ago last Saturday that Amazon turned out the lights on nearly all of Macmillan’s books, removing the “buy buttons” from the print and electronic editions of thousands of titles. Macmillan authors, many of whom had linked their websites to Amazon pages that were suddenly disabled and useless, found themselves cut off from readers who frequented the dominant online bookstore.
Amazon’s stunning move was a preemptive strike, an attempt to keep Macmillan from going through with its plan to shift to an “agency model” for selling e-books. Macmillan, which immediately saw its online sales plummet, stood firm and prevailed: Amazon ended the blackout after a week.
The story of the blackout and its aftermath reveals much about the high-stakes device and format war that’s reshaping the publishing industry. Last year’s Amazon-Macmillan showdown was a critical battle in that war.
One Year Ago: Amazon’s 90% E-Book Market Share
By last January, Amazon seemed destined to retain an overwhelming share of the e-book market. It then, by most accounts, commanded about 90% of the U.S. trade e-book market. Barnes & Noble had entered the game just two months before, launching the Nook in time, barely, for the critical holiday season. Few in the industry were optimistic about Barnes & Noble’s e-book efforts, however.
Amazon’s strategy, it seemed clear, was to leverage its formidable advantages — including its dominance of the online print book market — to all but lock up the e-book market. If it was successful, Amazon would control the equivalent of a vast online book club. Any publisher wanting to sell to the club would have to agree to Amazon’s terms. This was an ugly prospect: book clubs tend to be resilient, but ultra low-margin enterprises for all involved, except the proprietor.
Amazon went all-in with the Kindle and its proprietary e-reading software. This commitment was most evident on Amazon’s home page — surely the most valuable retail space on the Internet — on which it featured the Kindle nearly every day since its launch.
Amazon’s most potent weapon in the e-book format and device war, however, was the strategy it deployed so effectively in its conquest of online bookselling: using its seemingly limitless financial resources to discount books at rates no competitor could long sustain. Amazon now pushed this tactic to a new level, routinely buying e-books at wholesale prices of $13 and $14 and immediately selling them at a loss, for $9.99. This not only built customer enthusiasm for the Kindle and e-books, but helped crush online and offline competitors that were selling physical books. Amazon could win the future as it finished off the past.
The prospects for Barnes & Noble in this environment were decidedly grim. Its net income had plummeted during the recession, falling 65% in two years. For Amazon, however, it was as if the Great Recession hadn’t happened. Its revenues had grown 65% and its net income increased 72% over the prior two years. Its market capitalization, which had climbed past $55 billion (it stands at $77 billion today), towered over Barnes & Noble’s $1 billion.
The e-book market, by all appearances, was for sale to the highest bidder — the retailer willing and able to sell the most digital books at a loss. Barnes & Noble was in no shape to compete against Amazon in that game.
Then the game shifted.
On Wednesday, January 27, 2010, Steve Jobs announced the launch of the iPad and the iBookstore.
Apple wouldn’t sell e-books under the reseller model that Amazon had been using to lock down the market. (Under that model, the publisher sells e-books to a reseller at a discount of about 50%. The reseller can then sell the e-book at any price, constrained only by antitrust law and the reseller’s ability to absorb losses.) Instead, Apple would sell e-books under the same “agency model” it used for iPhone apps. Under the agency model, Apple acts as the publisher’s agent, selling e-books at the price established by the publisher and taking a 30% commission on each sale. To participate, a publisher would have to agree to a set of ceilings on e-book prices, generally $12.99 or $13.99 for new books. A publisher would also have to agree not to sell to others under more favorable terms.
If the agency model took hold, unfettered discounting of e-books would be out. Amazon would lose its ability to buy market share in a nascent, booming industry.
Five of the big six trade publishers (not Random House) allowed their logos to be displayed at Apple’s iPad announcement. The next day, Thursday, Macmillan CEO John Sargent informed Amazon that it would be shifting to the agency model when the iPad was released. It appears that he was the first publisher to do so.
If there were any doubts about the stakes in this battle, they were erased the following day, when Amazon retaliated by removing the buy buttons from all Macmillan titles (with exceptions for textbooks and scholarly books, where Amazon faced stiff online competition). It removed the buy buttons from all editions — not just the electronic version — in an attempt to use its clout in the print book industry to enforce its preferred business model in the e-book industry.
Though the e-book market was growing fast, cutting off Macmillan and its authors from Amazon’s print book market — Amazon controlled an estimated 75% of online trade book print sales in the U.S. at the time — was far more punitive than just severing Macmillan’s ties to the e-book market. Amazon had used this buy button removal tactic before to punish publishers in the U.S. and the U.K. who fail to fall in line with Amazon’s business plans, but it had never done so as boldly or comprehensively.
Amazon blinked, perhaps after consulting with antitrust counsel. After a one-week blackout, Amazon and Macmillan came to terms, and Macmillan could sell e-books through Amazon using the agency model. Four of the other big six would come to terms with Amazon on the agency model. Random House, the largest trade publisher, has chosen not to use the agency model, for reasons we will describe in the future (hint: Stieg Larsson).
One Year Later
Barnes & Noble is, unexpectedly, the biggest beneficiary of Apple’s entry into the e-book market. With five of the big six trade book publishers using the agency model, Barnes & Noble was able to enter the e-book market based largely on its customer relationships and on technological innovation, rather than on its willingness to burn through capital to subsidize book sales. Its share of the e-book market has grown rapidly over the past year, approaching 20% of trade sales. Its introduction of the Nook Color reportedly gave it a substantial lift over the holidays.
Barnes & Noble still finds itself subsidizing sales of Random House e-books — it generally matches Amazon’s price on those titles — but those costs appear manageable. Barnes & Noble faces substantial challenges, as do all physical bookstores, as publishing moves to its partly digital future, but it appears to have regained its footing. Should the agency model ever collapse, however, Barnes & Noble could quickly find itself at Amazon’s mercy. Amazon’s growth and profitability continue to soar, and its appetite for out-discounting competitors at any cost appears undiminished.
In the meantime, Apple is not standing still. According to numerous, but conflicting, reports Apple may be revising the terms for booksellers using iPhone and iPad apps as e-readers. We will be watching these developments closely.